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What is a project? Projects are how
innovations are tested and refined, before making huge investments
of scarce resources. Increasingly, a company's implementation of
professional project management is a benchmark for quality and value
to shareholders. Company-wide implementation of project management
best practice is a requirement for CMM-I Level III certification,
increasingly a minimum qualification for Federal IT
contracts. According to the Project Management Institute, a
project is a work effort that has a definite beginning and ending
date, a fixed budget, and that produces a new and unique outcome
(either a service or a product). These attributes
distinguish projects from programs (ongoing efforts to deliver
a service) and production operations (ongoing effort
to deliver a product). The state of
the art of Project Management continues to evolve as more and more
enterprises adopt this approach. The following outline shows
the four major phases of project management, along
with characteristic activities.
Project Initiating
Phase. This first phase of project
management lays the groundwork for successful execution.
Initiating the project means identifying the information
needed for management approval: a customer requirement (internal or
external); a high level estimate of the resource requirements for
the projects; and a high level estimate of the expected Return
on Investment. These elements comprise
the Business Case for the project, which relates
requirements to resource needs and demonstrates that the project
will meet the company's revenue goals. Planning the project is part of the Initiating
phase. A good project plan includes a stakeholder communications
plan, a project budget and schedule, a risk management plan, and a
quality assurance plan. IT project plans also includes a
configuration management plan. In planning, management confirms
requirements with the customer and develops a conceptual approach to
how the work will be structured, resourced and controlled. This
conceptual approach often takes the form of Network diagrams
and a Work Breakdown Structure. These
common planning outputs show the manager to
determine which tasks may be performed sequentially
or in parallel, and enable the PM to define the Critical
Path, that sequence of tasks that results in the shortest
completion time . Resourcing.
Resourcing a project means identifying the manpower, equipment, and
supplies needed to perform specific project tasks, and
allocating them according to the Project Schedule.
Project Execution
Phase. Another way
that project management differs from other types of management
is that the Project Manager rarely has direct reports. Rather, the
project team is composed of people from different functional
areas who have the skills needed to perform the project work
packages. The team members often continue to report directly to
their general managers, and receive incentives
(pay, performance appraisals, and bonuses) through the
general manager.
Team Building. The task of the
Project Manager is to build a high performing team from a collection
of disparate people with differing functional skills. To a much
greater extent than general or operations managers, project members
must win the loyalty and inspire the dedication of the team to the
common goals, as well as resolve conflicts between team
members.
Managing
Scope. Another More than half of all projects fail because
stakeholders don't understand the interdependence of scope,
schedule, and budget (resources). Sometimes called the Iron
Triangle, the symbolism is appropriate because each of these
variables is finite. If the scope (i.e., amount of work)
increases, either the schedule must be extended or the
project funding increased. Similarly, if the amount of time
available for project rollout has to be moved forward, either
the resource budget must increase or the scope of work must
decrease.
Project Control
Phase.
Earned Value Management (EVM) System.
EVM is an project and program management tool that enables
project managers to measure the expenditure of resources against the
project's budget, schedule, and actual state of
completion. Essential features
of any EVM implementation include a Work Breakdown Schedule
that identifies and calendarizes work to be performed;
an estimated value of the planned work (termed planned value,
or PV), and pre-defined metrics used to quantify the
accomplishment of work, called Earned Value (EV). EVM
implementations for large or complex projects include many more
features, such as indicators and forecasts of cost performance
(over/under budget) and schedule performance (behind/ahead of
schedule). The most basic requirement of an EVM system, however, is
that it quantifies progress using PV and EV. Project tracking
without EVM is inconclusive.
Activity Based Costing
(ABC). ABC traces resource use at a variety of levels within
the organization, and provides a reliable, quantitative method for
tracing costs from resources through to specific products and
customers (Cooper and Kaplan, 1998). ABC uses a two-stage method for
analysis of costs. Stage One traces the use of resources to
processes and activities. State Two assigns the costs of resources
to products or services. Unlike traditional costing systems that
were intended to meet the financial information requirements of
investors and creditors, ABC informs strategic decisions regarding
the organization's operations and microeconomics (Cooper and Kaplan,
1998). It also enables organizations to gather the information
needed to make better estimates of future project costs. In response
to the Government Performance and Response Act of 1993, ABC is now
being used by a variety of Federal agencies, including the
Department of Defense (DoD) and the Department of Interior (DOI).
ABC is the recommended cost capture approach for the DoD
Working Capital Fund organizations.
Project
Closure. Lessons learned. "Those who fail to learn
from the past are doomed to repeat it". This lesson lies at the
heart of evidence-based management and all process improvement
methods, yet many companies choose not to look at the
'good, bad, and ugly' of projects, beyond fixing blame for
failed projects. Those organizations that do take the time to
collect information and discuss what went well as well as what went
badly are among the most successful, because they are learning
organizations that improve over the long haul. Among the first
government entities to adopt a learning culture was the United
States Marine Corps, with its Marine Corps Lessons Learned
System (MCLLS). More than any other, this system has enabled
the Marines to retain their standing as the finest warfighting
organization in the world, and to increase their lead over all
others. Yet, at its most elemental level, MCLLS requires
nothing more than one participant at a time writing four paragraphs
about an observed event, and another person reading the paragraphs
before participating in a similar event. Similar successes have been
enjoyed by businesses like General Electric.
Sharing the glory and eating humble
pie. All too often, project teams
disband abruptly when the project ends, and the team members
never get recognized for their contributions. Projects are team
efforts, which means that the leader's success or failure depends on
the actions of the individuals making up the team. Effective Project
Managers make time within the project term to recognize the efforts
of team members, and ensure that rewards are shared among ALL
members of the team.
Projects that are managed professionally,
using the Project Management body of knowledge, are completed
on time and on budget, and result in an increase in corporate
knowledge. Business and Ecology
Consulting's Professional
Project Managers can train your employees, or help you plan,
execute, and control your
project. |